Dianna is desperately in need of a phone. She is diligently seeking employment, which involves many phone calls and emails. Her current phone is so badly broken she can not make calls or receive incoming calls. Dianna's daughter is back in school and is having behavioral issues, which require the school to be in ongoing contact. Having a way to stay in touch with potential employers and the school will ensure she gets communication promptly. Knowing she can contact others in an emergency, job search, and check in on her daughter will be a relief to Dianna.