Luz is in the midst of a challenging battle against homelessness while trying to care for her three small children. She is requesting a new phone as her old phone has now become useless, leaving her unable to receive vital calls and text messages. This disconnection has serious consequences; without a working phone, she struggles to access job opportunities that could help lift her family out of their current situation. Additionally, Luz needs to communicate with service providers who offer crucial support for both herself and her children. A new phone would not only restore her connection to the outside world but also empower her to advocate for her family's needs more effectively. This simple yet essential tool could make a profound difference in their day-to-day lives and offer a glimmer of hope for a better future.